Xe88 Privacy Policy — Our Commitment to Data Protection

Xe88 is a trusted online gaming platform that places the highest priority on user privacy. We believe your personal data is your own asset — and protecting it is our responsibility.

This Privacy Policy clearly sets out what data we collect, why we collect it, how we keep it secure, and how you can maintain control over your information. Our goal is to be fully transparent with you.

Xe88 complies with applicable international data protection laws and regulations. Our data processing operations are regularly audited and reviewed to ensure your information remains secure at all times.

Xe88 only collects information necessary to deliver our services effectively. The categories of data we collect are listed below:

For identity verification, we may request a copy of your NID card or passport. These documents are used solely for verification purposes and are stored securely.

Xe88 collects information through several methods. You have the right to know about each of them:

• Provided Directly: Information you provide during registration, payment, or support interactions.
• Automatic collection: Information collected through cookies and tracking technologies while using the platform.
• Third Parties: Information received through payment providers or identity verification services.
• Gaming logs: Gameplay records generated automatically while playing.

Xe88 uses your information for the following purposes, each of which has a lawful basis:

• To create and manage your account.
• To process deposits, withdrawals, and transactions.
• To verify your identity and confirm your age.
• To prevent fraud and combat money laundering.
• To provide customer support and technical assistance.
• To personalise and improve your gaming experience based on your preferences.
• To inform you about promotional offers and bonuses (with your consent).
• To fulfil legal and regulatory obligations.
• To operate our responsible gaming programs.

We will not use your information for marketing or promotional communications without your consent. You can opt out of marketing communications at any time.

Xe88 never sells or rents your personal information. However, data may be shared in the following limited circumstances:

• Payment Provider: Information required to complete transactions is shared with bKash, Nagad, Rocket, and similar payment services.
• Identity Verifier: With licensed verification services for the KYC process.
• Law Enforcement: Under a court order or a valid request from a government authority.
• Corporate Changes: To the new owner in the event of a company merger or acquisition.

Xe88 follows the highest industry security standards to protect your information. Our security framework operates on multiple layers:

• 256-bit TLS/SSL encryption on all data transfers.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) is required for all administrative access.
• 24/7 security monitoring and suspicious activity detection.
• Only designated staff are granted access to the information they need (Least Privilege principle).

The xe88 website and app use several types of cookies. The purpose of each is outlined below:

• Essential cookies: To maintain your login session and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics cookies: Anonymous statistics are collected to improve platform performance.
• Marketing cookies: To show you relevant offers (with your consent).

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

You have certain important rights regarding your personal information at xe88:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can restrict the processing of your data.
• Right to Portability: You can request a copy of your data in a structured, portable format.
• Right to object: You can opt out of marketing communications.

How long xe88 retains your data depends on the type of information and applicable legal requirements:

• Account-related data: retained for the duration of the account and for a minimum of 5 years after closure.
• Financial transaction records: typically 7 years, as required by law.
• Gaming history: up to 3 years after account closure.
• Communication records: retained for up to 2 years.
• Technical logs: up to 12 months.

After the retention period, data is securely deleted or anonymised.

Xe88 is strictly for users aged 18 and above. We do not knowingly collect or process information from anyone under the age of 18.

If we learn that someone under the age of 18 has created an account, we will immediately close that account and delete all collected information.

Xe88 may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• The "Last Updated" date at the top of the page will be revised accordingly.
• A notice will be sent to your registered email for significant changes.
• A notification will be displayed when you log in to the platform.

Continued use of xe88 after the updated policy is published will be considered as your acceptance of the new policy.

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@xe88.world
• Live Chat: available 24/7 on the platform
• For general enquiries, visit our FAQ Page View.

For any privacy-related request, we aim to provide an initial response within 7 business days and a full resolution within 30 days.

For more detailed legal information, Terms & Conditions you may also visit this page.